The standard rental period is fourteen (14) days from the date of delivery. The rental fee covers the full 14-day period regardless of early return.

The rental fee is non-refundable once totes have been delivered to the customer's address. Early returns are welcome at no additional charge, but no refund will be issued for the unused portion of the rental period.

Customer may extend the rental on a weekly basis by contacting Totes on the Move before the scheduled pickup date. Extension fees are based on total totes in possession, rounded up to the nearest package tier.

Customer may pre-pay extensions at the time of booking at a 10% discount off the standard weekly extension rate. Pre-paid extensions are non-refundable.

A 50% deposit is required at the time of booking to reserve your delivery date. The remaining balance is due prior to delivery. Cancellations with more than 48 hours’ notice prior to the scheduled delivery date will receive a full refund of the deposit. Cancellations within 48 hours of the scheduled delivery are non-refundable. Reschedule requests are accommodated at our discretion — please contact us as soon as possible.

If additional totes are needed after delivery, a flat $25.00 delivery fee plus $4.00 per additional tote will be charged. Minimum add-on is 10 totes. Additional totes must be returned on the original pickup date. Customers are strongly encouraged to upgrade their package before delivery rather than request a second delivery, as upgrades are almost always a better value.

Customer agrees to use the totes in a reasonable manner consistent with their intended purpose — packing and moving household or office items. Normal wear including minor scuffs, surface marks, and minor lid wear is expected and will not be charged.

Customer is responsible for all totes and equipment from the time of delivery until pickup by Totes on the Move.

Totes damaged beyond reasonable use will incur a replacement fee of $25.00 per tote, charged to the credit card on file. Damage to the dolly beyond reasonable use will be assessed at actual repair or replacement cost, not to exceed $75.00, charged to the credit card on file.

Customer is responsible for all totes during the rental period. Lost or stolen totes will incur a replacement fee of $25.00 per tote, charged to the credit card on file.

If totes are not made available for pickup after three (3) contact attempts and seven (7) days past the scheduled or extended pickup date, a replacement fee of $25.00 per unreturned tote will be charged to the credit card on file.

All totes are cleaned and sanitized between rentals. Customer agrees to return totes in a reasonably clean condition. Totes returned with excessive soiling or contamination may incur a cleaning fee not to exceed $5.00 per tote.

A valid credit card is required at booking and kept on file for the duration of the rental period. By booking, customer authorizes Totes on the Move, LLC to charge the card on file for: (a) the base rental fee, (b) any extension fees, (c) additional tote delivery fees, and (d) replacement fees for damaged, lost, stolen, or unreturned totes.

Totes on the Move, LLC is required by Alabama law to collect and remit Alabama State Rental Tax (4%) on all rental transactions, plus any applicable Baldwin County and municipal rental taxes. Rental tax is a privilege tax levied on the lessor for the rental of tangible personal property under Alabama Code Section 40-12-222. All rental fees quoted are exclusive of applicable rental taxes unless otherwise stated in writing. The applicable rental tax rate will be disclosed at the time of booking confirmation and added to the total amount due.

Customer agrees to ensure someone is available or a suitable location is designated for both delivery and pickup. Totes on the Move is not responsible for theft or damage to totes left unattended at the customer's direction.

Totes on the Move serves Fairhope, Daphne, Spanish Fort, Foley, and all of Baldwin County, Alabama. Gulf Shores, Orange Beach, and southern Baldwin County deliveries are subject to availability — please confirm before booking.

Customer assumes full responsibility for the safe use of all totes and equipment during the rental period. Totes on the Move, LLC shall not be liable for any injury, property damage, or loss arising from the customer's use of the equipment. Customer agrees to use all equipment in a safe and lawful manner.

This agreement shall be governed by the laws of the State of Alabama. Any disputes arising under this agreement shall be resolved in Baldwin County, Alabama.

Totes on the Move reserves the right to update these terms at any time. Updated terms are effective immediately upon posting at totesonthemoveal.com/rental-terms. Continued use of the service constitutes acceptance of the updated terms.

The signed Rental Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements. Any modifications to a signed Rental Agreement must be agreed to in writing. In the event of a conflict between these website terms and a signed Rental Agreement, the signed Rental Agreement shall govern.